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Connecticut Offices: Fairfield: 203-254-4161 Jefferson City, MO LOST OR STOLEN DEBIT CARD? Call 800-554-8969 to report it lost or stolen
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Spend it or lose it when it comes to gift cards MADISON, Wis. (1/4/10)--Redeemable gift cards are the gifts that keep on giving. To retailers. Over the next year, nearly $5 billion of the money that your well-meaning family members and friends shelled out for gift cards will go unspent, according to TowerGroup, a financial services consulting firm in Boston. In the retail industry, that unspent money is known as "breakage." It occurs when you spend only $22 on a $25 gift card and never get back to tap out the final $3. And while you may not do that, a whole lot of people do. In fact, it happens so often, says The New York Times columnist Ron Lieber (Dec. 12), that Gift Card USA tells companies considering a gift card program: "Experience shows that 5%-15% of gift card values are never redeemed. This fact can pay for your program by itself." Breakage happens when people lose cards or simply neglect to spend the full amount for whatever reason. In fact, Best Buy kept $38 million in breakage in its last fiscal year and Home Depot had $37 million in breakage, the Times reports. Here are tips from the editors of the Credit Union National Association's Home & Family Finance Resource Center and Lieber to ensure you don't provide an unintended give-back to retailers on those gift cards you received over the holidays:
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